Intro+to+Hospitality+and+Tourism

The hospitality and tourism industry is one of the largest and fastest growing industries in the world. In South Dakota, visitor spending in 2005 was $807,029,057, a $2.02 billion impact on the state’s economy. This economic impact is expected to continue to grow. With this increase, there is a need for trained workers in the hospitality and tourism industry. In South Dakota, there has been a 14.18% increase in the number of employees in the industry in the past 10 years. Many aspects of this industry promote employees from within, a young part-time employee may work his/her way up to management in a short amount of time. //Introduction to Hospitality and Tourism// is designed to give high school students an overview of the opportunities, occupations and skills needed in this career cluster. The goals for this course are based on the National Family & Consumer Science standards and business & industry information. **Suggested Grade Level:** 9th and 10th Grades // For example: // // For example: // // For example: // // For example: // · Prepare a presentation for food service employees explaining the Serve Safe program. · Interview venue managers about safety/security issues at recreation, amusement and attraction venues. || // For example: // // For example: // || // For example: // // For example: //
 * Introduction to Hospitality and Tourism **
 * Rationale Statement: **
 * Topics Covered: **
 * Career paths within the hospitality, tourism, and recreation industries
 * Practices and skills involved in hospitality, tourism and recreation industries
 * Concepts of customer service
 * Procedures related to safety, security and environmental issues
 * ** Indicator #1: Investigate career paths within the hospitality, tourism, and **
 * Recreation industries. ** ||
 * ** Bloom’s Taxonomy Level ** || ** Standards and Examples ** ||
 * Comprehension || ** IHT 1.1 Identify opportunities for employment and entrepreneurial endeavors and required education needed within hospitality and tourism pathways. **
 * Chart local employment opportunities in each pathway.
 * Use yellow pages and Internet searches to explore entrepreneurial opportunities in each pathway.
 * Prepare a poster or flyer to share information with classmates about the education and training needed for occupations in each pathway.
 * Write a career pathway plan. ||
 * || ** IHT 1.2 Describe workplace skills necessary to be successful in the hospitality and tourism industry. **
 * Prepare an oral presentation with visuals to illustrate occupations in the Restaurant and Food/Beverage Services pathway, the Lodging pathway, the Travel and Tourism pathway, and the Recreation, Amusements and Attractions pathway.
 * Write want ads to advertise for skills needed for occupations in each hospitality and tourism pathway. ||
 * ** Indicator #2: Examine safety, security and environmental issues related to the hospitality, tourism, and recreation industries. ** ||
 * |||| **IHT** **2.1 Examine safety and security concerns to maintain a safe environment for workers and customers.**
 * Compare and contrast different hospitality and tourism businesses evacuation plans and procedures.
 * Collect news articles relating to safety/security issues at recreation, amusement and attraction venues and share them through class discussion.
 * Create a pod cast identifying a list of common hazards or dangers that can affect a lodging facility. ||
 * |||| **IHT** **2.2 Investigate industry standards to comply with safety policies and procedures.**
 * Create a safety policy manual based on industry standards.
 * Write a news article to inform others about air travel security issues. ||
 * ** Indicator #3: Apply concepts of customer service. **
 * |||| ** IHT 3.1 Evaluate the impact customer relations have on success in the hospitality, tourism and recreation industry. **
 * Share anecdotes in a class discussion about positive and negative customer service experiences.
 * Prepare a PowerPoint presentation illustrating critical moments in customer service. ||
 * |||| ** IHT 3.2 Evaluate customer service processes to meet customer expectations. **
 * Brainstorm a list of characteristics of customer-focused employees.
 * Write a character sketch of an employee providing quality customer service.
 * Role play critical moments in customer service.
 * Create a news release identifying characteristics and the importance of customer-focused employees. ||
 * ** Indicator #4: Discuss rights and responsibilities in hospitality and tourism. **
 * |||| ** IHT 4.1 Summarize issues related to confidentiality and ethics in the hospitality and tourism industry. **
 * Design a policy manual that ensure confidentiality in hospitality and tourism.
 * Create a pod cast about confidentiality and ethics by interview management staff at a hospitality and tourism business. ||
 * |||| **IHT** **4.2 Identify legal rights and responsibilities of hospitality and tourism employees and guests.**
 * Interview and summarize a hospitality and tourism manager about rights and responsibilities of employees and guests.
 * Compare and contract employee policy manuals from different hospitality and tourism establishment.
 * Create an online quiz identifying the rights and responsibilities of employees and guests. ||