Hospitality+and+Tourism+Management

**Rationale Statement**: Students interested in pursuing a career in the Hospitality and Tourism cluster will need knowledge and experiences to prepare for on-the-job or post-secondary training. //Hospitality and Tourism Management// is a course designed to provide this knowledge and training by focusing on the management skills needed in hospitality and tourism occupations. The hospitality and tourism industry is one of the largest and fastest growing industries in the world. In South Dakota, visitor spending in 2005 was $807,029,057, a $2.02 billion impact on the state’s economy. This economic impact is expected to continue to grow. With this increase, there is a need for trained workers in the hospitality and tourism industry. In South Dakota, there has been a 14.18% increase in the number of employees in the industry in the past 10 years. Because many areas of this industry promote employees from within, a young part-time employee may work his/her way up to management in a short amount of time. The course, based on National Family and Consumer Sciences standards and the National Association of State Directors of Career and Technical Education knowledge and skills statements. **Suggested Grade Level: **11th - 12th Grades · Organizational structure of hospitality and tourism facilities and career ladders · Facilitating organization effectiveness through leadership and teamwork through supervision and conflict management skills · Budgeting principles · Health, security and safety guidelines · Ethical and legal responsibilities in the workplace // For example: // · Compare the advantages and disadvantages of working for an independently owned facility and working for a chain-affiliated facility with a chart or Venn diagram. ·  Use research and a personal reflection to evaluate which facility provides the best working environment to suit personal characteristics and values of the student. || || ** HTM 1.2 Illustrate career ladders and promotion procedures. ** // For example: // · Develop a chart to show skills required in entry-level jobs compared with higher-level positions. · Diagram a career ladder with a flow chart. · React to a scenario situation to describe the process of applying for promotional positions and the person(s) to contact. · Write a career pathway plan. || || || ** HTM 2.1 Summarize the development and structure of Hospitality and Tourism businesses. ** // For example: // · Report on the early stages of the hospitality and tourism industry. · Prepare a PowerPoint presentation on the growth of the hospitality industry. · Listen to a speaker on the responsibility of teams and departments in achieving goals. || // For example: // · Develop a list of questions and interview managers about satisfaction and performance problems. · Respond to a case study to identify opportunities for improvement of a system. || // For example: // <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Use problem-solving process to solve a customer service scenario. <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">·  Develop a flow-chart the shows all of the workers and areas involved in customer service || || // For example: // <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Interview managers and workers about effective relationship skills on the job. <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Develop a checklist of positive working relationships. <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Write a description of a manager who promotes effective working relationships. || // For example: // <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· List organization skills of a good leader. <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Describe techniques a good leader uses to motivate workers. <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Role play types of leadership styles. <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Produce a PPT to illustrate how to minimize staff turnover. <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Role play the characteristics of an effective leader in a hospitality and tourism facility. <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Write a character sketch for an effective leader. <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Respond to a case study of effective/ineffective leaders. || // For example: // <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Use class discussion to brainstorm sources of conflict in the workplace. <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Use text and internet readings to identify steps in conflict resolution. <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Write a skit to illustrate how to include stakeholders in a problem-solving situation. <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Role play the process of conflict resolution. <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Design a plan to follow up on implementation of conflict management solutions. || // For example: // <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Find news articles about legal responsibilities of employees and write a short paper.. <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Interview managers for information about laws and regulations that define responsibilities for businesses related to health, safety, environmental, and employment laws and regulations. <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Compose and react to a scenario dealing with professional and workplace ethics. <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Research workplace handbooks and use class discussion to share information. <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Prepare a handbook with rules for a student-determined business. || || // For example: // <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Use an Excel spreadsheet to illustrate expenses and income sources for hospitality and tourism sectors. <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Discuss budget concerns with management personnel. <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Use case studies to analyze the effect of current issues on organizations’ budgets. || || ** HTM 4.2 Summarize procedures used in various emergency situations. ** // For example: // <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Collect news articles about current safety and security issues. <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Role play steps to use in medical emergencies. <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Discuss resources for assistance with crimes or accidents and environmental issues. || || ** HTM 4.3 Describe security measures to ensure safety in the workplace. ** // For example: // <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Invite security personnel to discuss safety and security measures. <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Prepare a video-taped demonstration to explain locking systems to guests/customers. <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Brainstorm security system features. <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Describe ways to use lighting to increase security. <span style="font-family: Symbol; mso-fareast-font-family: Symbol; mso-bidi-font-family: Symbol; msobidifontfamily: Symbol; msofareastfontfamily: Symbol; msolist: Ignore;">· Prepare a presentation to employees to inform them about safety regulations and practices. ||
 * Hospitality and Tourism Management **
 * Topics covered: **
 * ** Indicator #1: Investigate opportunities within Hospitality and Tourism management. ** ||
 * Bloom’s Taxonomy Level ||  Standards and Examples  ||
 * Analysis || ** HTM 1.1 Compare independently owned and chain-affiliated facilities in hospitality and tourism. **
 * Comprehension
 * ** Indicator #2: Describe organizational structure of Hospitality and Tourism systems. **
 * Comprehension
 * Analysis || ** HTM 2.2 Analyze workplace operations to identify quality service. **
 * Comprehension || ** HTM 2.3 Illustrate how organizational structure impacts customer service and satisfaction. **
 * ** Indicator #3: Analyze employer/employee relations. **
 * Comprehension || **HTM 3.1 Describe skills needed to build effective working relationships**.
 * Comprehension || ** HTM 3.2 Summarize leadership and teamwork qualities necessary to successful organizations. **
 * Application || ** HTM 3.3 Apply conflict management to workplace situations. **
 * Comprehension || ** HTM 3.4 Identify ethical and legal responsibilities that apply to different positions within the organization. **
 * ** Indicator #4: Examine business procedures. **
 * Comprehension || **HTM 4.1 Examine budgeting skills to maintain fiscal responsibility**.
 * Comprehension
 * Comprehension